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PartnerNet
Information gets more and more important for successful sales and service processes. With LAUDA PartnerNet we offer you a tool which will help you to find very fast the data you need serving your customers.
High product quality and extensive service support are what combine at LAUDA to make one inseparable unit. Thanks to regular maintenance appointments with our experienced Service experts, we make sure that your LAUDA devices keep running for longer.
What can we do for you?
Our services for you
Flexible service
Flexible service
When there are faults or system downtime, we are quickly on hand with zero bureaucracy. Our Service vehicles all have the most important measuring instruments and most common replacement parts on board so we can carry out repairs immediately on-site.
Quick response times
Thanks to our Service support points in Germany, the USA, China and France as well as our representatives in over 70 countries, we are always close-by and can respond immediately for every case.
Maintenance
Maintenance
With individual maintenance contracts, particularly short response times can be arranged for service cases, e.g. with extremely time-critical thermostating tasks. This also includes regular, comprehensive testing of both functions and safety as well as thorough cleaning, repairs and software updates.
Maintenance contracts can include, for instance, the following services:
- Functional test acc. to BGV-A3 (VGB 4)
- Leak test acc. to VGB 20
- Testing of safety functions (EN 61010-1, EN 61010-2-010)
- Replacement of worn parts
- Maintenance reports and measurement data documentation
Disposal
Disposal
We offer professional dispose of refrigerants and old appliances for scrapping.
Spare parts logistics
Spare parts logistics
- Fast and problem-free ordering of replacement parts
- Affordable replacement parts offer for your LAUDA system
LAUDA offers long-term provision of replacement parts. This means that we are able to refit even older devices to make them ready for operation. We have our own Service support points in Germany for the area of thermostats. Abroad, services are handled by our international service bases and representatives.
You are looking for information about our devices?
Relevant information is available in our Download center with just one click
FREQUENTLY ASKED QUESTIONS
How can I send my LAUDA device within Germany for repair?
Returns
If you wish to send a LAUDA device in for repair within Germany, please note the following points so as to make sure the process is smooth and swift:
- Include the delivery note
- Add as detailed a description of the fault as possible
- Name a contact person with phone number and e-mail address
Please send your package to the following address:
LAUDA DR. R. WOBSER GMBH & CO. KG
Laudaplatz 1
97922 Lauda-Königshofen
Germany