High product quality and extensive service support are what combine at LAUDA to make one inseparable unit. Thanks to regular maintenance appointments with our experienced Service experts, we make sure that your LAUDA devices keep running for longer.
What can we do for you?
Our services for you
When there are faults or system downtime, we are quickly on hand with zero bureaucracy. Our Service vehicles all have the most important measuring instruments and most common replacement parts on board so we can carry out repairs immediately on-site.
Quick response times
Thanks to our Service support points in Germany, the USA, China and France as well as our representatives in over 70 countries, we are always close-by and can respond immediately for every case.
With individual maintenance contracts, particularly short response times can be arranged for service cases, e.g. with extremely time-critical thermostating tasks. This also includes regular, comprehensive testing of both functions and safety as well as thorough cleaning, repairs and software updates.
Maintenance contracts can include, for instance, the following services:
- Functional test acc. to BGV-A3 (VGB 4)
- Leak test acc. to VGB 20
- Testing of safety functions (EN 61010-1, EN 61010-2-010)
- Replacement of worn parts
- Maintenance reports and measurement data documentation
In connection with the sale of electrical and electronic devices, we are obliged to draw your attention to the following:
All electrical devices are marked with the symbol of the crossed-out wheeled garbage can. The symbol means that old appliances must be collected separately from unsorted municipal waste. Old devices must not be disposed of with household waste. Used batteries and accumulators that are not enclosed in the old device must be separated from it before being handed in at a collection point. You are responsible for deleting personal data on the old equipment to be disposed of.
We offer professional disposal of refrigerants and discarded old devices. Contact our service department for this:
Phone: +49 (0) 9343 503 350
Spare parts logistics
Spare parts logistics
- Fast and problem-free ordering of replacement parts
- Affordable replacement parts offer for your LAUDA system
LAUDA offers long-term provision of replacement parts. This means that we are able to refit even older devices to make them ready for operation. We have our own Service support points in Germany for the area of thermostats. Abroad, services are handled by our international service bases and representatives.
You are looking for information about our devices?
Relevant information is available in our Download center with just one click
FREQUENTLY ASKED QUESTIONS
If you wish to send a LAUDA device in for repair within Germany, please note the following points so as to make sure the process is smooth and swift:
- Include the delivery note
- Add as detailed a description of the fault as possible
- Name a contact person with phone number and e-mail address
Please send your package to the following address:
LAUDA DR. R. WOBSER GMBH & CO. KG