Administration Person (m/f/d)

Our UK subsidiary LAUDA Technology Ltd. is looking for an employee for the above-mentioned position for internal support in sales, service and marketing.

Job description

  • Manage sales and service order process end-to-end from receipt of order to order placement with LAUDA Germany, to include:
    • Order acknowledgements to the end user and update of delivery information. This will initially be managed via the Salesorder software system and email but will transition to a new ERP system called ‘Microsoft Business Central’ with a more automated approach.
    • Actively learn and engage with the new ‘Microsoft Business Central’ system and become a key user of the system for the purposes of processing device sales and parts orders.
    • Work closely with the sales and service teams to maintain effective communications regarding order and delivery status.
    • Manage communications with transportation logistics to ensure clear visibility on delivery schedule for devices and parts.
    • Contribute effectively towards new ideas to further improve the end-to-end process, helping with efficiency gains.
  • Engage in local marketing activities with the input and assistance of LAUDA Germany marketing team, activities to include:
    • Executing email campaigns for new products, new applications and new capabilities to accelerate lead generation.
    • Work in collaboration with LAUDA Germany marketing team to understand and engage in the latest marketing materials.
    • Update UK sales and service teams on latest marketing offerings and activities.
  • Attend company meetings as required on a regular basis to ensure inclusion within team discussions and decisions, participating actively and contributing new ideas for the purpose of continual improvement, as we are an ISO9001 certified company.
  • Attendance to internal trainings related to health & safety, quality, sales, marketing, and emerging LAUDA products and services.
  • Perform other general administration duties as required, associated with a relatively small multi-tasking team.

Person specification

  • Conversant with the following software packages:
    • Microsoft Windows 10 - essential
    • Microsoft Office 365 - Outlook \ Word \ Excel \ PowerPoint – essential
    • Salesforce CRM – desirable but not essential
    • Microsoft Business Central ERP (or Microsoft Dynamics) - desirable but not essential
  • Excellent communication skills both internally with team members and externally with customers.
  • Ability to build trusting relationships both internally and externally with honest and open approach to all topics.
  • Ability to work alone and on own initiative, as well as in a team environment, as team presence varies daily.
  • Ability to work to deadlines and manage tight timelines as they occur, through personal time management.
  • Understanding of the sales, service and marketing environment with a strong focus on customer satisfaction.
  • Willingness to assist in other areas of the business (such as finance) as required due to the team size requiring a collaborative approach.
  • Keen desire to learn new work skills and develop breadth of knowledge with a view to progressing within the company as we grow.

Dou you have questions?

Carmen Diez
Personnel Officer

+49 (0) 9343 503-161



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